Joanna and I ran a great intranet redesign workshop today.

We kept everyone awake for the whole day and gave participants a whole lot of ideas and strategies to improve their intranet presence.  Participants had sites that ranged from 3,000 staff to 120,000 staff users.

Even though I was facilitating, I learnt stuff:

• Don’t be scared to engage at the highest level possible if you are to achieve change and acceptance of your new Intranet
• Follow a process/script for all communications about the project research, interviews
• Provide ‘brief’ summaries and feedback if necessary, it makes you look like a consultant and people know you are serious
• Involve all aspects of the business in KEY components of the process - Information architecture, requirements etc
• Be judicious in involving others in wireframes and branding.  Give them options but not a clean slate or you will never get anything done
• Make sure you have enough resources to action stuff.  If you don’t then doing something is better than nothing
• Leave bureaucracy at work. It’s not worth ‘worry time’

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Thanks Joanna, Ian, Michael, Tutut, Allen, Draga and Sue - a fun day!